FAQ
How do I place an order ?
New clients need to first open an account. Once the account is approved, orders can be sent exclusively at .
When do I place my order ?
Orders must be placed at the latest by 12:00 for next day delivery. However, earlier notice is appreciated.
Is my order confirmed ?
Orders are considered received only after our e-mail confirmation is sent back to the client. Please call us if you have not received our mail of confirmation 4 hours after sending your order.
Is there a delivery fee ?
Delivery fee of €5.10 in Brussels (19 Communes) for orders above €100.00. Delivery fee of €20.00 for all orders under €100.00.
Can I change or cancel my order ?
Orders can be changed or cancelled at the latest by 12:00 the previous day. Orders requiring equipment rental can be cancelled at not cost up to 4 working days before the event.
Can I increase my order the same day ?
We will always do our utmost to accommodate last minute increases.
Do you cater for special requests ?
We will do our utmost to cater for your special needs but please be aware that our products are manufactured in a facility where all allergens might be present.
What are the applicable VAT rates ?
6% on food and beverages.
21% on delivery and accessories.
Do you supply napkins ?
Yes.
Do you supply cutlery and crockery ?
Only on request.
What methods of payment are accepted ?
Transfer to Tamarind Foods bank account: ING IBAN: BE58 3751 0216 0479 BIC: BBRUBEBB.
General conditions
  1. All prices are subject to VAT (6% on food and non-alcoholic drinks, 21% on delivery and accessories)
  2. € 5.10 Delivery fee in Brussels ( € 20.00 for orders under € 100.00 )
  3. Orders should be placed at least 24 hours prior to the delivery time at
  4. Orders are considered received only after our e-mail confirmation is sent back to the client
  5. Orders cancelled less than 24 hours prior to the event will result in a 100% charge to the client
  6. Unless specified otherwise, invoices are payable within 30 days to the following ING bank account IBAN: BE58 3751 0216 0479 BIC: BBRUBEBB . Non-payment on due date will result in a 15% mark up on outstanding amount with a minimum of € 50.00, Administrative charges of € 50.00 will be added per reminder. Interest of 1% per month, starting from the invoice date, with a minimum of € 25.00 will also be due.
  7. Non recovery of platters, cutlery, or any equipment, will be charged.
  8. Any complaints should be sent exclusively by e-mail within 6 hours of delivery to
  9. Any possible litigation will be exclusively handled by the Brussels Courts in French.
  10. All items on our menu are subject to market conditions and are non-contractual.
All photos are non-contractual
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